Frequently Asked Questions
Product Settings
How can I customise / control the lights for LincStation N1 or LincStation N2 based on Unraid?
Modify the LED parameters on the website: tower.local:50000. And you can refer to this video: https://www.youtube.com/watch?v=55R7ASAlQww
How to install a 2.5inch-ssd on LincStation S1
How to reset unraid os?
Please follow steps to reset. link is here.
LincStation Product FAQ
Key/Activation Issues
My device shows "Key error" and activation fails
Please contact support@lincplustech.com to have your key code checked.
The trial key doesn’t work.
1. First, ensure your device’s time matches your real local time.
2. If the issue persists, contact the support team
Unraid reports the USB drive is "not read-write" or the device boots straight to BIOS.
Reflash the Unraid OS to your USB drive. For detailed steps, refer to the user guide on how to reinstall Unraid OS click here
Hardware Recognition
SSDs are not detected in N1/N2/S1.
Step 1: Ensure the SSDs are firmly connected and properly assembled, then check again.
Step 2: If the issue remains, contact the support team.
HDD/SSD LED lights are off, and the device doesn’t boot properly.
Step 1: Reset BIOS settings to default (enter BIOS, press F3, then press F4 to save changes).
Step 2: If Step 1 doesn’t work, reflash the Unraid OS to your USB drive. For detailed steps, refer to
the user guide on how to reinstall Unraid OS link is here
Overheating & Fan Noise
The device overheats or the fan makes excessive noise.
Use manual fan control: Adjust the fan curves in BIOS. For detailed instructions, refer to the fan setting guide here
Boot & Software Failures
The device shows 7 blinking white lights after setup or sudden failure.
1. Check if the device is overheating.
2. If no overheating is found, reinstall the OS to your USB drive (follow the OS reinstallation guide).
The device is stuck on the "LincStation" screen (LincStation S1) or the touchscreen is unresponsive.
Step 1: Reset the BIOS by pressing the reset key on the device.
Step 2: If Step 1 doesn’t work, reflash the firmware: Download the latest OS image here
Order & Shipping
How long will it take to receive my order?
Typically it takes 3-10 business days to receive your order. The estimated arrival time of the package depends on distance and shipping. We’re doing our best to deliver it promptly for you.
How to track my order?
Please contact us for the tracking info or track the order in the home page(click the contact button in the home page). You can also track directly your order at the package tracking website page of the logistics companies.
Do you ship internationally?
No, we do not ship internationally at this time. We only ship items to the United States and Europe. Shipping is free and delivery times may vary depending on your location.
What shipping carrier will be responsible for my order?
Generally, UPS, USPS, DHL and Amazon Logistics will send the package to you.
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or email us at info@lincplustech.com.
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy here.
How do I return the product?
We are sorry for the inconvenience and unpleasant experience. If you insist on returning the product, please let me know your purchase time, order number, shopping platform and other information. If you purchase the item on our website, please write an email to info@lincplustech.com to request the return. If you buy it on Amazon, please contact the Amazon seller.
Can I exchange an item?
You can exchange an item with a lower-price item or a higher-price (the price needs to be in a reasonable range) item or the same item with a different variant. See detailed policy here.
My Product is broken, can I return or exchange the item?
Customer can return the item and get the full refund or exchange the item for free if the item was bought within 30 days. No full refund after 30 days.
About LincPlus
Who is LincPlus?
Established in 2018 by a passionate group of tech enthusiasts in Shenzhen, LincPlus has rapidly expanded into European and American markets, amassing a substantial fan base over six years. Embracing the ethos of "Link in community," we specialize in two product lines: LincStudio and LincStation.
What is the difference between LincPlus and other brands?
LincPlus is a customer-focused brand of drawing tablets and NAS. All of our products are designed to withstand all types of wear and tear - from accidental spills to constant use in demanding environments. They're also designed to be easy to use and maintain, so you can focus on what's most important: getting the job done!
Why choose LincPlus?
At LincPlus, we hold technology in awe and embrace the spirit of art. With over 50% of team members dedicated to R&D, each item is treated as a masterpiece. Join us for a fusion of innovation and artistry.
How is the quality of your products?
All of our products passed CE, FCC and other required certificates. We have our own factory who passed ISO9001. All the products has been tested for many times before shipping. We have established a strategic partnership with Microsoft to ensure that every chip is genuine.